According to the S.O.L.A.S. regulation, the Greek and Albanian agreement and the European Union Communal Instruction 98/41, it is now mandatory, for reasons of safety, to state the following information when making your reservation: Surname, Name, Nationality, Date of birth, Place of birth (country), Type of document, Number of document, Expire date, Gender, Age category (Adult, Child, Infant), need for special care, Telephone number, e-mail address, Vehicle Plate number. Passengers requiring special care must notify at the Company’s main reservation offices.

Passengers’ contact information: We advise passengers, upon purchasing their tickets, to provide their telephone number (preferably their mobile phone number) or e-mail address so that they are informed in case of delay, cancellation or suspension of the itineraries. In case that passengers do not wish to provide any contact information, the Company does not assume any liability since the passengers will not be informed in case of delay, cancellation or suspension of the itineraries.

Reservations and bookings can be made through all Central agencies at the Port, and online in official ALBANIA LUXURY FERRIES website at www.albanialuxuryferries.com The ticket is issued in the passenger’s name and is strictly personal. It is not transferable and is valid only for the specific route it has been issued for. Any change must be reported to the central ticket office at the Port.

All passengers are kindly required to proceed to the international passenger terminal, at least 1 hours prior to the scheduled departure time. Passengers with vehicles also required to proceed to the international passenger terminal, at least 1 hours prior to the scheduled departure time for custom control. – All passengers are required to a) present their ticket to the security officer of the embarkation terminal, b) present a valid passport or ID to the passport control office c) pass from customs control. – According to the Directive 98/41/EC and article 5 of Presidential Decree 23/1999 (Government Gazette A’17), passengers’ data will be confirmed during the process of embarkation (check-in) on board. All passengers while boarding the ship, along with their ticket should present their Identity Card, or other official proof of certification element of their identity. – Due to our compliance with the security regulations of the ISPS (International Ship and Port Facility Security) code, the Company reserves the Company’s rights to deny embarkation to any individual who, according to the best of Company’s knowledge, does not appear to possess valid travel documents or fails to prove, beyond a doubt, his/her identity. In the event of a fine being imposed on the Company by the immigration office, the amount will be charged to the passenger who failed to provide the proper legal documents. The Company cannot be held responsible in the event that authorities prevent a passenger from continuing his/her journey. In the event of immigration officials refusing entry, the passenger will be sent back to his/her departure place at his/her own expense. We would recommend that citizens of all states contact the appropriate consulate for details. – Vehicle operators are responsible for their vehicle’s embarkation according to the ship’s crew instructions. – Vehicle passengers should exit the vehicle before embarkation. – Vehicle category and plate number is displayed on the ticket upon passenger’s declaration.

For citizens of an EU a valid ID-card or a valid passport is required. – Citizens of a non-European country subject to visa obligation in the Schengen zone need a valid passport and a residence permit or visa of the country belonging to the Schengen zone. – Citizens of a non-European country subject to visa obligation in the Schengen zone need a valid passport and multi-visa if the wish to travel from Greece to Albania and return. – Before embarking passengers must ensure they have all the necessary documents for their disembarkation at the port of destination. The Carrier shall not be held responsible in case a passenger is denied disembarkation by local authorities due to lack of the necessary documents for entry in the country of destination.

In compliance with the Council Regulation (EC) No 2252/2004, under aged passengers must have their own travel documents to embark. (PASSPORT)• Children under the age of 18 are not accepted on board without being accompanied by the two parents or an adult person. a) Children being accompanied only by one parent, a written authorization must be signed by the other parent. b) If the adult is not one of the two parents a written authorization must be signed by either parents or legal guardian. c) Appropriate forms are available at the central ticket office at the Port. d) If the parents are not in the Country of the departure port the signature of the authorization must be authenticated from the state of the children and to been translated from the embassy of the country of the port of departure. e) If the parents are not at the port but in the Country of the port of departure the signature of the authorization can be authenticated from a Police Department of the Country of the port of departure. f) If the parents are at the port of departure the signature of the authorization can be authenticated from Passport Control Office. g) The written authorization has to be remitted to the Passport Control Office and the Master or the Purser of the vessel.

In the event of prohibition of departure due to bad weather conditions or due to official orders from port authorities, the company claims no responsibility for possible delay or cancelation of the trip. In that case, passengers can modify their tickets or get a refund of the full amount paid for the ticket. The shipping company reserves the to replace the ferry a ticket was issued for, with another ferry.

Pets travel in cabins available for pet carriage on the ship’s deck. – Pets are not allowed in indoor public areas or cabins. Pet owners are responsible for their pets’ feeding and hygiene. Pet owners are required to bear their pets’ valid health documents in original format, recently updated.

From the date of the ticket issue and up to 7 days before the scheduled departure, the fare of the ticket is fully refundable. – From 6 days up to 24 hours before the scheduled departure: 50% refund.. – In less than 24 hours of the scheduled departure the fare is not refunded. – Tickets can be refunded or converted only by the issuing agency or by the Company in case of online booking. – Tickets cannot be cancelled by telephone. – NON-SHOW tickets are not refundable.